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Rescue · Omniae
Saving a travel platform when bookings broke down
- Audit
- Rebuild
- Relaunch
The Challenge
What the client brought us
Omniae looked polished in marketing mockups, but the live product could not complete bookings reliably. Search was slow, recommendation logic was half-wired, and users abandoned trips before checkout.
Broken booking engine
- Checkout failing on common payment methods
- Inventory sync issues causing double bookings
- Itinerary saves lost on session refresh
- Confirmation emails not firing consistently
Performance problems
- Destination pages loading in 8+ seconds on mobile
- Image-heavy layouts without optimization
- Search timeouts during peak traffic
- JavaScript errors breaking filters silently
Half-finished features
- Personalized recommendations showing generic results
- Map integrations broken on key trip pages
- User accounts missing trip history continuity
- Admin tools out of sync with customer-facing data
Commercial impact
- Paid acquisition driving traffic to a broken funnel
- Partner integrations paused until stability improved
- Support team manually completing bookings offline
- Previous agency delivered UI without production-ready backend hooks
The core challenge
Omniae was visually ambitious but functionally incomplete. The client needed Viloro to rebuild the booking core, fix performance, and ship a travel web app users could actually plan and purchase through.
How Viloro rescued Omniae
Funnel diagnosis
We mapped the full trip planning funnel, identified drop-off points, and prioritized fixes to search, save, and checkout — the revenue-critical path.
Booking rebuild
Checkout, inventory handling, and confirmation flows were rebuilt with resilient error states and session persistence so users never lost progress.
Performance pass
Image optimization, lazy loading, and query tuning cut mobile load times dramatically and stabilized search under traffic spikes.
Relaunch support
We validated partner integrations, ran end-to-end booking tests, and relaunched with analytics in place to monitor conversion recovery.
The Results
A travel site that converts again
Omniae went from broken bookings to a fast, reliable planning experience. Viloro delivered a production-ready web platform the team could scale — with checkout, recommendations, and performance finally working together.
