Inbound reception
Answer, screen and route every call on the first ring.
- Call answering
- Intent routing
- FAQ answers
- Message taking
Voice AI Agent Services
Voice agents built to answer every callVoice agents built toanswer every call
From inbound reception to lead qualification and booking, we build AI phone agents on Vapi, Retell, ElevenLabs, and Twilio — so your team never misses a call that matters.
Talk to AvaAI voice agent, online
Hear a live demo call
Vapi
Retell AI
ElevenLabs
Twilio
OpenAI
Deepgram
GoHighLevel
n8n
HubSpot
Cal.com- Vapi
- Retell AI
- ElevenLabs
- Twilio
- OpenAI
- Deepgram
- GoHighLevel
- n8n
- HubSpot
- Cal.com
- Vapi
- Retell AI
- ElevenLabs
- Twilio
- OpenAI
- Deepgram
- GoHighLevel
- n8n
- HubSpot
- Cal.com
- Vapi
- Retell AI
- ElevenLabs
- Twilio
- OpenAI
- Deepgram
- GoHighLevel
- n8n
- HubSpot
- Cal.com
Complex voice agents, built by specialists
Tool calling, live transfers, error handling and post call automation. This is the level of build we deliver on every platform.
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AI receptionist with live booking | Vapi
AI receptionist with live booking
Every inbound call is answered by an AI agent that understands intent and replies in a natural voice. Bookings, questions and urgent calls each follow their own path with the right tools and people.
- Live calendar checks during the call
- Call notes logged to the CRM
- Warm transfer for urgent callers
15Nodes
7Integrations
3Branches
What our voice agents handle
If your team answers the same calls every day, an agent can take them. These are the areas we build for most.
Appointment booking
Bookings, reschedules and cancellations handled end to end.
- Live availability
- Rescheduling
- Reminder calls
- No show recovery
Lead qualification
Call, qualify and route every new lead within minutes.
- Speed to lead
- Qualifying questions
- Lead scoring
- Hot lead transfer
Outbound campaigns
Follow ups and reactivation calls that run on schedule.
- Quote follow ups
- Database reactivation
- Renewal reminders
- Voicemail drops
Customer support
Faster answers and nothing lost between calls and tickets.
- Knowledge base answers
- Ticket creation
- Warm transfers
- Call summaries
Order and account lookups
Live data from your systems while the caller waits.
- Order tracking
- Account lookups
- Payment status
- Delivery updates
After hours and overflow
No more voicemail, even at night or during peak hours.
- Night and weekend cover
- Peak overflow
- Emergency escalation
- Multilingual calls
Surveys and feedback
Structured feedback by phone, logged automatically.
- CSAT calls
- Review requests
- NPS surveys
- Sheets and CRM sync
How we work
Hiring us shouldn’t feel like a project of its own. Our process is designed to move quickly, stay organized, and keep you in the loop without the back and forth spiral.
Kickoff call
- Goals, callers & call types
- Volume, tools & handoffs
We align on who calls you, why they call and what a successful call looks like, plus the systems the agent must connect to.
Call flow map
- Greetings, branches & transfers
- Fallbacks for every edge case
You get a clear map of the conversation, so you always know how every type of call is handled.
Build + connect
- Vapi, Retell, ElevenLabs or Twilio
- Voice, prompt & tool calls
We set up the voice, prompt, phone number and tool calls to your calendar and CRM, then test in staging.
QA + go-live
- Real scenario test calls
- Launch with failure alerts
We run test calls with tricky callers and interruptions, fix edge cases, then launch with alerts so failures never stay silent.
Handoff + docs
- Walkthrough & ownership notes
- Script playbook your team can use
Walkthrough, ownership notes and a short playbook, so your team can update scripts without breaking the agent.
Support + iterate
- Call reviews & monitoring
- New flows as you grow
Post launch transcript reviews, new call flows and refinements that keep your agent sounding sharp.
The proof is in the praise
Hear from founders and product teams who partnered with Viloro to ship, rescue, and scale digital products.
200+
Projects delivered
12+
Countries served
98%
Client satisfaction
Testimonial 1 of 5: Keri Beasley
FAQS
Frequently Asked Questions
Which voice platforms do you build on?
We build on Vapi, Retell AI, ElevenLabs and custom Twilio stacks, then connect calendars, CRMs and ticketing tools your team already uses.
Can the agent transfer to a human?
Yes. Warm transfers include a short summary so your team picks up with full context — for sales, complaints and exceptions.
How long until the first agent is live?
Most first workflows go live in two to four weeks after kickoff, depending on call volume, tools and how many branches you need.
Do you support multiple languages?
Yes. We can detect language on the first turn and route to the right voice and knowledge base for multilingual support lines.
What makes our voice agents different
We don't just plug a prompt into a phone number. We design the conversation so the agent stays reliable on real calls.
Conversation-first, not tool-first
We map how your calls actually go, then choose Vapi, Retell, ElevenLabs or a custom Twilio stack — not the other way around.
Clean data in, clean data out
Names, numbers, dates and outcomes are validated and mapped, so CRM records stay trustworthy after every call.
Human handoffs when it matters
Automate the routine calls and transfer sales, complaints and exceptions to your team with a summary.
Error alerts you can act on
Dropped calls and failed tool calls notify Slack or email with context, so no lead is silently lost.
Documented and handoff-ready
Call flow diagrams, prompt versions and ownership notes, so your team (or ours) can maintain what we build.
Built to compound ROI
We start with the highest volume, most repetitive calls, so hours saved show up in week one, not month six.
