Eco Tracker
Sustainability
Rescue · Barqly
Rebuilding trust when payments stopped working
- Stabilize
- Redesign
- Relaunch
The Challenge
What the client brought us
Barqly’s previous build left users unable to complete transfers reliably. Balances were inconsistent, error messages were vague, and the app had lost the credibility fintech demands — right as marketing was scaling up.
Broken payments
- Transfers failing silently or timing out
- Balance updates lagging minutes behind actions
- Duplicate transaction records in history views
- No recovery path when a payment stalled
Trust erosion
- Confusing error states after failed transfers
- Security screens that felt bolted on, not integrated
- Support backlog from users unsure if money moved
- App store reviews citing reliability issues
UX debt
- Inconsistent visual patterns across money flows
- Critical actions buried under too many taps
- Onboarding that did not explain verification steps
- Transaction history hard to scan quickly
Timeline pressure
- Marketing spend waiting on a stable relaunch
- Regulatory review requiring demonstrable fixes
- Small internal team unable to untangle legacy code
- Need for Viloro to own audit through relaunch
The core challenge
In fintech, a broken payment flow is not a bug — it is a business-ending problem. Barqly needed Viloro to fix the core money movement experience and restore confidence fast.
How Viloro rescued Barqly
Payment stabilization
We traced transaction failures to integration and state-handling issues, then rebuilt transfer flows with explicit loading, success, and failure states users could trust.
Balance integrity
Real-time balance updates, reconciled history, and idempotent transaction handling eliminated the “where did my money go?” support pattern.
Trust-focused redesign
Security cues, verification steps, and transaction summaries were redesigned to feel intentional — helping users understand every money movement.
Relaunch in six weeks
Viloro shipped a stabilized build, ran payment regression tests, and supported relaunch with monitoring — recovering the broken payment flow in six weeks.
The Results
Payments that work — and users who stay
Barqly relaunched with reliable transfers, clearer money flows, and zero critical crashes post-release. Viloro turned a broken fintech app into a product the team could market with confidence again.
